Emergency Assistance — 24 hours a day, 7 days a week. You must call within 24 hours of any new claim:
1-888-694-8888 from the U.S.A.
or 905-830-4003 (collect)
Claims Department — 9am to 5pm ET Monday to Friday (excluding statutory holidays) for all other questions about an existing claim:
1-866-209-0112 from Canada or the U.S.A.
or 905-830-9629 (collect)
If a claim form has not been received, please click below for a blank claim form.
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Complaint and Appeal Procedures: In the event of a concern with the sales process or an issue about a claim, you may request that the circumstances be reviewed. Please see Section 8 of your policy or click here to review our Complaint and Appeals Procedures.